Associate Director IT

4 days ago


Burnaby, British Columbia, Canada BC General Employees' Union (BCGEU) Full time

The BCGEU is seeking an experienced technology professional to serve as Associate Director, IT. In this role, you will lead the IT Support Team in providing technical support services to the organization, manage support team personnel, coordinate projects, and partner closely with the Director, IT to align operational initiatives with broader organizational objectives.

Responsibilities:
  • Team Leadership & Management: Recruit, mentor, and develop Support Team members, providing guidance, performance evaluations, and professional growth opportunities.
  • Operational Excellence: Oversee the day-to-day operations of the Support Team, including incident management, service requests, and on-call rotation.
  • Technology Strategy & Alignment: Contribute to the development and refinement of IT strategies and roadmaps, particularly as they relate to end-user support, helpdesk tools, and service delivery optimization.
  • Stakeholder Engagement & Communication: Present support-related insights, updates, and recommendations to the Director, IT and, when needed, to executive leadership.

You will also serve as a key point of contact for cross-functional teams to ensure smooth hand-offs and clear communication on project deliverables.



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