Technical Project Manager

4 weeks ago

Old Toronto, Ontario, Canada Nuwave Communications, Inc. Full time
Job Title: Technical Project Manager

This is a full-time remote opportunity based in Ireland. As a Technical Project Manager, you will be a member of our Service Assurance Team, responsible for delivering our robust onboarding program into iPILOT and managing each onboarding with our tailored white glove service.

Key Responsibilities:
  • Coordinate all stages of new partner onboardings
  • Deliver our Partner Enablement Program to help partners adopt the iPILOT portal and launch in market
  • Manage direct large customer onboardings, working alongside the Provisioning and UC Engineering teams from submission to carrier through service installation/activation and support
  • Support customers and partners as a subject matter expert in new implementation and solution support through products and software
  • Manage additional internal projects across multiple areas of the business as needed, primarily in regard to product, partner, and customer processes and iPILOT software
Requirements:
  • At least 2 years of work experience or equivalent in customer service, software, or provisioning of telecom and cloud services
  • Excellent communication skills, a strong work ethic, and foundational technical skills
  • Above average proficiency in Microsoft Office products, Microsoft Teams, and Adobe Acrobat
  • Experience in managing customer satisfaction, working with large enterprise projects or installations, and understanding of local voice telecommunications services
What We Offer:
  • A dynamic, high-volume environment with opportunities for process improvements
  • A strong desire to leverage your experience, customer service, and technical skills to proficiently process tasks and plan and execute multiple projects at once
  • A company culture that values customer satisfaction and employee growth

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