Technical Project Manager

3 weeks ago

Old Toronto, Ontario, Canada https:www.energyjobline.comsitemap Full time

About the Role:

This is a full-time remote opportunity based in Ireland. The Technical Project Manager is a member of our Service Assurance Team. They are the primary contact throughout the onboarding of Partners and large clients, delivering our robust onboarding program into iPILOT and managing each onboarding with our tailored white glove service. They also support multiple company projects.

Key Responsibilities:

  1. Coordinate all stages of new partner onboardings.
  2. Deliver our Partner Enablement Program to help partners adopt the iPILOT portal and launch in the market.
  3. Be responsible for direct large customer onboardings, working alongside the Provisioning and UC Engineering teams from submission to carrier through service installation/activation and support.
  4. Support customers and partners as a subject matter expert in new implementation and solution support through products and software.
  5. Manage additional internal projects across multiple areas of the business as needed primarily in regard to product, partner and customer processes and iPILOT software.

Requirements:

  • High school diploma or equivalent required.
  • 2 years minimum of customer service or provisioning of telecom and/or cloud services.
  • Above average proficiency in Microsoft Office products, Microsoft Teams, and Adobe Acrobat.
  • Experience in managing customer satisfaction.
  • Experience working with large enterprise projects or installations.
  • Understanding of local voice telecommunications services, including POTS, trunks, DIDs, toll-free, VOIP, SIP, and UCaaS.
  • Passionate about delivering the ultimate customer experience.
  • Demonstrated professionalism in resolving customer issues.
  • Excellent communication (verbal and written), interpersonal, and organizational skills.
  • Self-motivated and detail-oriented, with the ability to learn new skills quickly.
  • Ability to work with a motivated team, sharing knowledge and growing together.
  • Ability to multi-task and adhere to established processes.
  • Ability to create/maintain clear and concise processes and tool documentation.
  • Strong problem-solving skills and the ability to develop creative solutions in a dynamic, high-volume environment.

Seniority Level: Mid-level with potential for growth
Salary: 45k-65k DOE
Industry: Information Technology & Services, Software, Voice, Telecommunications

We are looking for applicants with at least 2 years of work experience or equivalent of working in customer service, software, or provisioning of telecom and cloud services, someone who has excellent communication skills, a strong work ethic, and foundational technical skills. Most importantly, we are looking for quick learners ready to kick-start their careers.

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