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Area Service Manager

2 months ago


Montreal, Quebec, Canada STERIS Canada Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Area Service Manager to join our team at STERIS Canada Corporation. As a key member of our service delivery team, you will be responsible for driving customer satisfaction and business growth in your assigned district.

Key Responsibilities
  • Customer Relationship Management
    • Build and maintain strong relationships with customers to understand their needs and preferences.
    • Represent STERIS in critical customer meetings, sales opportunities, and escalated issue resolution.
  • Service Delivery
    • Develop and implement service strategies to meet customer needs and drive business growth.
    • Collaborate with internal teams to provide cohesive service solutions and maximize customer satisfaction.
  • Financial Management
    • Manage district-level financial performance, including profit and loss responsibility and risk management.
    • Develop and implement cost-effective delivery of service quality.
  • Talent Management
    • Own talent forecasting and management to ensure customer business expectations and financial objectives are met.
    • Provide coaching and training to employees to meet customer needs.
  • Communication and Collaboration
    • Act as a liaison between company and field to enhance employee engagement and retention.
    • Communicate regularly with district and region teams to set expectations and provide feedback.
Requirements
  • Education and Experience
    • Bachelor's degree and 6 years of experience, including 2 years of leadership experience.
    • In lieu of degree, 14 years of relevant work experience, including leadership experience.
  • Skills and Qualifications
    • Experience in resource planning, managing employee performance, and basic P&L/budget reporting.
    • Valid driver's license.
    • Basic/intermediate skills in Microsoft Office and ability to navigate multiple systems.
Preferred Qualifications
  • Leadership Experience
    • Experience leading field teams or equivalent/progressive experience in STERIS Field Service or other relevant field leadership.
    • 4+ years of field service leadership roles.
  • Business Acumen
    • Strong business acumen and related experience in managing budget/cost planning and managing performance processes.
What We Offer
  • Competitive Compensation
    • Competitive pay and annual merit review and incentive plans.
  • Benefits
    • Company vehicle, fuel, and vehicle maintenance provided.
    • Company provided credit card, iPhone, and laptop.
    • Cell phone reimbursement.
    • Business travel and all related expenses paid.
    • Medical, vision, prescription, dental, and life insurance.
    • 401(k) with a company match.
    • Flexible time off and paid holidays.
  • Professional Development
    • Extensive hands-on training and development.
    • Tuition assistance.