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Area Service Manager
2 months ago
We are seeking a highly skilled and experienced Area Service Manager to join our team at STERIS Canada Corporation. As a key member of our service delivery team, you will be responsible for driving customer satisfaction and business growth in your assigned district.
Key Responsibilities- Customer Relationship Management
- Build and maintain strong relationships with customers to understand their needs and preferences.
- Represent STERIS in critical customer meetings, sales opportunities, and escalated issue resolution.
- Service Delivery
- Develop and implement service strategies to meet customer needs and drive business growth.
- Collaborate with internal teams to provide cohesive service solutions and maximize customer satisfaction.
- Financial Management
- Manage district-level financial performance, including profit and loss responsibility and risk management.
- Develop and implement cost-effective delivery of service quality.
- Talent Management
- Own talent forecasting and management to ensure customer business expectations and financial objectives are met.
- Provide coaching and training to employees to meet customer needs.
- Communication and Collaboration
- Act as a liaison between company and field to enhance employee engagement and retention.
- Communicate regularly with district and region teams to set expectations and provide feedback.
- Education and Experience
- Bachelor's degree and 6 years of experience, including 2 years of leadership experience.
- In lieu of degree, 14 years of relevant work experience, including leadership experience.
- Skills and Qualifications
- Experience in resource planning, managing employee performance, and basic P&L/budget reporting.
- Valid driver's license.
- Basic/intermediate skills in Microsoft Office and ability to navigate multiple systems.
- Leadership Experience
- Experience leading field teams or equivalent/progressive experience in STERIS Field Service or other relevant field leadership.
- 4+ years of field service leadership roles.
- Business Acumen
- Strong business acumen and related experience in managing budget/cost planning and managing performance processes.
- Competitive Compensation
- Competitive pay and annual merit review and incentive plans.
- Benefits
- Company vehicle, fuel, and vehicle maintenance provided.
- Company provided credit card, iPhone, and laptop.
- Cell phone reimbursement.
- Business travel and all related expenses paid.
- Medical, vision, prescription, dental, and life insurance.
- 401(k) with a company match.
- Flexible time off and paid holidays.
- Professional Development
- Extensive hands-on training and development.
- Tuition assistance.