Airline Passenger Services Specialist

1 week ago


Yellowknife, Northwest Territories, Canada Det'on Cho Logistics LP Full time
About Det'on Cho Logistics LP

We are a dynamic and forward-thinking logistics company committed to providing exceptional service to our clients. Our team is dedicated to ensuring seamless transportation experiences.

Job Title: Airline Passenger Services Specialist

Estimated Salary: $50,000 - $70,000 per year, depending on experience

Job Description:

This role involves working closely with passengers and other stakeholders to ensure smooth airline operations. Key responsibilities include assigning seats using computer reservation systems, checking passenger baggage for oversized and overweight items, preparing boarding passes, and planning aircraft loads.

The ideal candidate will possess excellent communication skills and be able to work well under minimal supervision. Airport security clearance and a valid driver's license are also required.

Key Responsibilities:

  • Assign seats to passengers using computer reservation systems
  • Check passenger baggage to determine those which are oversized and overweight to ensure travel standards are met
  • Prepare boarding passes for passengers
  • Calculate load weights for aircraft compartments
  • Plan load for aircraft
  • Pre-flight documentation
  • Relay messages to operations control and downline stations
  • Calculate transportation, insurance, and other costs of cargo items
  • Maintain work records and logs
  • Process bills of lading, cargo manifests, or other documents
  • Trace missing baggage and/or cargo shipments
  • Weigh cargo items
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Attend boarding gates and assist pre-boarding passengers
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Help customers plan travel time and routes
  • Make, cancel, and change flight reservations
  • Prepare and issue tickets and receipts
  • Provide customer service
  • Reserve seats for general public, travel agencies, and tour companies
  • Work with minimal supervision

Benefits:

  • A competitive salary range
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development

Security and Safety:

  • Airport security clearance
  • Driver's validity license check

About the Role: As an Airline Passenger Services Specialist at Det'on Cho Logistics LP, you will play a crucial role in ensuring that our passengers have a positive and efficient travel experience. Your attention to detail, strong communication skills, and ability to work under pressure will make you an asset to our team.



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