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Application and Training Specialist

1 month ago

Ottawa, Ontario, Canada Taggart Group of Companies Full time

Job Title: Corporate Systems Support Specialist

Reports to: IT Manager, Applications

Company: The Taggart Group of Companies

As a Corporate Systems Support Specialist, you will be responsible for delivering second and third-tier user support and facilitating applications training to The Taggart Group of Companies' internal staff on corporate systems. This role directly supports the day-to-day operational functions of the business and requires the ability to communicate with end users, from office staff to field staff.

Key Responsibilities:

  • Provide second and third-tier application support for incoming queries and issues from employees related to existing and new business applications.
  • Prepare, coordinate and lead application training sessions and the creation of supporting training documentation for all end-users.
  • Assist with development and maintenance of custom configurations in various business-critical applications.
  • Regularly coordinate with departments to ensure support, as well as prepare technical reports, and review/revise training materials and documentation for end users.
  • Provide input on information technology, practices, policies, and procedures for implementing new business applications or enhancements to current applications.
  • Assist with writing and disseminating regular IT updates to end users about upcoming changes.
  • Assist with system checks, updates and quality assurance for various applications.
  • Collaborate with various stakeholders to ensure processes and technical solutions are effectively integrated and optimized.
  • Proactively seek opportunities to educate users on new application features.
  • Participate in various application projects and other ad-hoc projects as needed.
  • Assist with the research of new technologies and best practices to improve business solutions, systems and processes.

Qualifications:

  • Post-secondary education in Information Technology or a related field is a strong asset.
  • Minimum of three to five years of practical experience in the information technology field working on various applications. Experience with system analysis would be considered an asset.
  • Experience in desk-side support and technical support for ERPs, and operational software.
  • Sound knowledge of Microsoft environment, with Sharepoint and/or Power Platform experience being a strong asset.
  • Ability to quickly ramp up with new applications and technologies.
  • Excellent written and oral communication skills in English, including the ability to present training sessions to large and small groups of people.
  • Experience designing, developing and executing training sessions for audiences with different levels of technical proficiency and different learning styles would be a strong asset, both in person and virtually.
  • Strong analytical skills and experience implementing applications.
  • Experience with ERP and/or CRM systems would be considered a strong asset.
  • Experience in the construction industry would be considered an asset.
  • Strong time management and organizational skills with the ability to effectively prioritize work tasks.
  • Strong interpersonal and customer service skills with the ability to build working relationships.
  • Ability to work independently and maintain discretion with user's personal information.
  • A valid driver's license and access to a vehicle would be considered an asset to visit job sites.

Work Environment:

  • Busy, and at times, a loud work environment. Visiting construction sites and residential developments as needed.
  • Providing service to several people, companies or departments, working under many simultaneous deadlines, working for a group of companies.
  • Overtime may be required.