Technical Systems Analyst III

4 weeks ago

Kelowna, British Columbia, Canada Interior Health Authority Full time
About the Role

Interior Health Authority is seeking a highly skilled Technical Systems Analyst III to join our team in Kelowna. As a key member of our IT team, you will play a critical role in the evaluation, planning, development, implementation, testing, maintenance, and support of complex computer systems.

Key Responsibilities
  • Participate in provincial technical committees and working groups to provide input and expertise on workplace technology.
  • Provide technical support and consultation for complex systems applications, including integrated systems that impact multiple functional areas.
  • Develop, design, implement, and administer desktop, server, and mobile computing hardware and software, including workstations, laptops, PCs, printers, and other peripheral equipment.
  • Consult with client departments, other departments, and key strategic partners to meet individual, departmental, and corporate requirements.
  • Install, configure, modify, and test desktop, server, and mobile computing hardware and software to ensure efficient operation and usage of the integrated computing environment.
  • Develop proposals for modification and/or enhancement of vendor applications and liaise with vendors to oversee installation, testing, problem resolution/debugging of software or hardware coding.
  • Develop, implement, and maintain user and technical operating documentation, procedures, and guidelines for computing hardware and software.
  • Provide training to technical personnel and end-users by planning, coordinating, and preparing instructional materials and providing in-service training.
  • Coordinate systems development projects as required, meeting with managers to review current methodologies, identifying resource requirements, project milestones, and deliverables.
  • Act as the third-line support person for incident calls and first-line support person for problem calls as required, trouble-shooting hardware and software problems, and liaising with other staff or vendors as necessary.
What We Offer
  • Employee & Family Assistance Program
  • Employer-paid training/education opportunities
  • Employer-paid vacation
  • Medical Services Plan
  • Employer-paid insurance premiums
  • Extended health & dental coverage
  • Municipal Pension Plan
  • Work-life balance

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