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Technical Systems Analyst III

2 months ago


Kelowna, British Columbia, Canada Interior Health Authority Full time
About the Role

Interior Health Authority is seeking a highly skilled Technical Systems Analyst III to join our team in Kelowna. As a key member of our IT team, you will play a critical role in the evaluation, planning, development, implementation, testing, maintenance, and support of complex computer systems.

Key Responsibilities
  • Participate in provincial technical committees and working groups to provide input and expertise on workplace technology, and assist in developing and implementing provincial standards for new and existing technologies.
  • Provide technical support and consultation for complex systems applications, and participate in the development, design, implementation, and systems administration for desktop, server, and mobile computing hardware and software.
  • Consult with client departments, other departments, and key strategic partners to meet related individual, department, and corporate requirements, and provide informational input and expertise during acquisition of products and services and during development of project plans, project priorities, and tactical plans.
  • Install, configure, modify, and test desktop, server, and mobile computing hardware and software to ensure efficient operation and usage of the integrated computing environment.
  • Develop proposals for modification and/or enhancement of vendor applications, and liaise with vendors to oversee installation, testing, problem resolution/debugging of software or hardware coding.
  • Develop, implement, and maintain user and technical operating documentation, procedures, and guidelines for computing hardware and software, and provide training to technical personnel and end-users.
  • Coordinate systems development projects, meet with managers to review current methodologies, identify resource requirements, project milestones, and deliverables, perform feasibility studies, cost/benefit analyses, project planning, maintain project documentation, evaluation criteria, and authorizations.
  • Act as the third-line support person for incident calls and first-line support person for problem calls as required, trouble-shoot hardware and software problems, liaise, and refer to other staff or vendors as appropriate to ensure that issues are resolved in a timely and cost-effective manner.
  • Prepare work plans for implementation of hardware and software, and provide training or orientation to department staff and users.
  • Maintain a working knowledge of current tools and techniques used in the information technology environment by researching on the Internet, technical journals, and industry-related materials, meeting with vendors, identifying, and planning for the impacts of future change.
What We Offer
  • Employee and Family Assistance Program
  • Employer-paid training/education opportunities
  • Employer-paid vacation
  • Medical Services Plan
  • Employer-paid insurance premiums
  • Extended health and dental coverage
  • Municipal Pension Plan
  • Work-life balance