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Guest Service Supervisor

2 months ago

Parry Sound, Canada Best Value Inn & Suites Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Best Value Inn & Suites. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer experiences and leading our front desk operations.

Key Responsibilities
  • Supervise and coordinate the work of 3-4 team members, providing guidance and support to ensure seamless service delivery.
  • Assist guests with special needs, demonstrating empathy and a customer-centric approach.
  • Requisition materials and supplies, maintaining a well-stocked front desk and ensuring business continuity.
  • Maintain accurate records and reports, utilizing computer systems and equipment to optimize performance.
  • Train and develop staff in job duties, safety procedures, and company policies, promoting a culture of excellence.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field, or equivalent experience.
  • Excellent communication and interpersonal skills, with a strong focus on teamwork and customer satisfaction.
  • Ability to work under pressure, managing multiple tasks and deadlines while maintaining attention to detail.
Work Environment

This is a permanent, full-time position with a 37-44 hour workweek. The ideal candidate will be fluent in English and possess a strong work ethic, with a commitment to delivering exceptional customer experiences.