Guest Service Supervisor

4 weeks ago


Parry Sound, Canada Best Value Inn & Suites Full time

Job Summary: We are seeking a highly skilled Guest Service Supervisor to join our team at Best Value Inn & Suites. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences and supervising a team of guest services staff.

Key Responsibilities:

  • Supervise and coordinate the work of guest services staff to ensure seamless delivery of services to our guests.
  • Assist guests with special needs and resolve any issues that may arise during their stay.
  • Requisition materials and supplies to maintain a well-stocked guest services area.
  • Perform same duties as workers supervised, including checking in guests, answering phone calls, and responding to guest inquiries.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a guest services or customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and maintain a high level of accuracy.

Work Environment:

  • 37 to 44 hours per week.
  • English language required.
  • Permanent position.


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