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Estimator - Automotive Repair Specialist

2 months ago

Winnipeg, Manitoba, Canada Boyd Autobody & Glass Full time
Job Summary

The Automotive Estimator plays a pivotal role in the success of our customers' experience by ensuring they are working in alignment with all team members in achieving the repair facilities' KPIs.

Key Responsibilities
  • Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction.
  • Provide customers with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
  • Ensure compliance with all insurance client requirements, processes, and metrics.
  • Ensure compliance with all Boyd Autobody & Glass operating procedures regarding customer drop-offs, repair planning, customer communication, and delivery.
  • Communicate all customer requests and needs to appropriate team members.
  • Provide positive energy when greeting customers in person and on the phone.
  • Understanding of all required insurance programs and procedures.
  • Participate in daily 'production walks' with the Management Team, as required.
  • Support all team members when required.
  • Participate in monthly Health & Safety and staff meetings (if required).
  • Attend training, information sessions, and workshops recommended by Store Manager.
  • Maintain the Assured KPI's by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT).
  • Uphold Boyd Autobody & Glass Core Values: Honesty, Integrity & Respect.
  • Consistently demonstrates actions and behaviors supporting our '10 Promise'.
Work Tools and Equipment
  • Scheduling Tool: ASE, Google Calendars.
  • Management Information System: ASE.
  • Rental Management: ARMS.
  • Basic Knowledge: Mitchell.
Education and/or Experience Required
  • Knowledge of Repairs and OE Guidelines.
  • High School Diploma or equivalent.
  • Awareness of where to look for answers.
  • Basic Computer Skills.
  • Compliance for DRP's Minimum of 1-year experience.
  • Must be willing to complete ICAR Training.
  • Valid Driver's License.
Required Skills/Abilities
  • Awareness of where to look for answers.
  • Basic Computer Skills.
  • Compliance for DRP's Minimum of 1-year experience.
  • Must be willing to complete ICAR Training.
  • Valid Driver's License.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.