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Front Desk Representative

2 months ago

Calgary, Alberta, Canada HOLIDAY INN EXPRESS HOTEL & SUITES HOTEL Full time
Job Title: Front Desk Agent

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Holiday Inn Express Hotel & Suites Hotel.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations.
  • Communication: Answer telephone calls, relay messages, and provide general information about points of interest in the area.
  • Administrative Tasks: Maintain an inventory of vacancies, reservations, and room assignments, and perform clerical duties such as faxing, filing, and photocopying.
  • Customer Service: Provide excellent customer service, respond to guest inquiries, and resolve any issues that may arise.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Work Conditions: Fast-paced environment, standing for extended periods, and working under pressure.
  • Personal Suitability: Client focus, dependability, efficient interpersonal skills, excellent oral and written communication, flexibility, judgement, organized, reliability, and team player.
What We Offer:
  • Training: Will train.
  • Work Schedule: 40 hours per week.
  • Language: English.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please submit your application.