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Senior Processor, CMO

2 months ago

Toronto, Ontario, Canada Canadian Imperial Bank of Commerce Full time

Job Summary:

We are seeking a highly skilled and experienced Senior Processor, CMO & SBB Onboarding Specialist to join our team at the Canadian Imperial Bank of Commerce. As a key member of our Cash Management product team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Perform after-sales service support for Cash Management product customers through the implementation and maintenance of Cash Management Online (CMO).
  • Take responsibility for the execution of customer requests, ensuring all compliance and regulatory requirements are met prior to proceeding with the requests.
  • Maintain accuracy through implementation, understanding customer needs as outlined within submitted requests for onboarding and maintenance.
  • Provide relevant recommendations when appropriate.
  • Investigate irregularities or review client requests and recommend potential solutions, ensuring that solutions offered for the client comply with CIBC policies and regulatory requirements.
  • Engage in critical thinking to ensure all compliance requirements are met and the change is completed with accuracy.
  • Build and maintain strong relationships with internal partners to ensure change requests and implementation instructions meet requirements and are fulfilled meeting client expectations.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong attention to detail and ability to maintain accuracy.
  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive salary and incentive pay.
  • A comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan.
  • A vacation offering and wellbeing support.
  • MomentMakers, our social, points-based recognition program.