Operations Supervisor

4 weeks ago

Woodstock, Ontario, Canada Penske Truck Leasing Full time

Job Summary:

We are seeking a highly skilled Operations Supervisor to join our team at Penske Truck Leasing. As an Operations Supervisor, you will be responsible for overseeing the day-to-day operations of our logistics operations, including customer service, freight loading and unloading, dispatch, and proper documentation and procedure control.

Key Responsibilities:

  • Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
  • Establish and sustain that performance standards are communicated that are specific and measurable
  • Interview hourly associates and provide recommendations for hire
  • Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
  • Motivate and engage associates by focusing on team accomplishments and recognition
  • Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
  • Conduct team meetings
  • Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training
  • Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
  • Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
  • Complete all necessary records and reports in a timely and accurate fashion

Requirements:

  • 2 - 4 years related functional experience
  • High School Diploma or equivalent required
  • Bachelor?s Degree preferred
  • Must have ability to connect and build rapport and relationships with associates and external customers at all levels
  • Must have ability to work efficiently with time management and organizational skills
  • Strong written/oral communication skills and the ability to actively listen are required
  • Ability to manage through a problem and think and make decisions independently
  • Ability to drive process improvement and lead change
  • Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
  • Must demonstrate ownership & responsibility to run the operation with a sense of urgency
  • DOT and dispatching experience preferred for dedicated contract carriage
  • Regular, predictable, full attendance is an essential function of the job
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete a Penske employment application, submit to a reference verification (to include past employment and education) are required

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is committed to the principle of equity in employment.

Job Category: Logistics/Supply Chain

Job Function: Logistics & Supply Chain

Job Family: Operations

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