Communications Specialist

1 month ago

Etobicoke, Ontario, Canada BMO Financial Group Full time
About the Role

BMO Financial Group is seeking a highly skilled Senior Communications Specialist to join our team on a 7-month contract.

This role requires an individual who can effectively communicate complex technical information to various stakeholders, both internally and externally.

The ideal candidate will have 5-7 years of experience in communications and technical writing, with a strong background in the financial services industry.

Key Responsibilities
  • Support communications for incidents/issues/defects that occur in production and require internal (and possibly external) communications.
  • Attend meetings to discuss new issues and assess communication content requirements.
  • Draft and send out internal emails to describe and provide updates on technology issues/service outages.
  • Post notices online and draft speaking points for front-line teams to speak to clients when required.
  • Draft client letters/emails explaining issues/outages and send for legal review when required.
  • Document and track workstreams and project plans related to Winning Culture status and assign red, yellow, green ratings for things that are on track, at risk, off track, etc.
  • Build project issues/risks/etc. materials and track adoption/progress at the people leader/manager and employee levels.
  • Track key milestone updates to be provided to various forums, including SLM, BMs, gov committees, Influencer network, etc.
  • Liaise with comms, key stakeholders, and create executive update decks and support reporting needs.
Requirements
  • 5 years of experience in Communications/Technical Writing.
  • Able to take complex technical jargon and distill it into simple, easy-to-understand language.
  • Insert images & hyperlinks into emails.
  • Experience in the Financial Services/Banking Industry is a plus.

BMO is committed to an inclusive, equitable, and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact your recruiter.

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