Intake Service Coordinator

1 day ago


Barrie, Ontario, Canada Canadian Red Cross Full time

**Job Title:** Intake Service Coordinator

**Company Overview:** The Canadian Red Cross is a not-for-profit organization that helps people and communities in Canada and around the world. We are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

**Salary:** $32,535 - $40,669 per year

As an Intake Service Coordinator, you will be responsible for receiving clients' calls and performing the complete cycle of intake for Community Health and Wellness programs. This includes updating client information in the Client Information Management System (CIMS Database) and assigning routes for Meals on Wheels (MOW) clients.

**Key Responsibilities:)

  • Receive and process client intake requests in a timely manner
  • Update client information in CIMS database
  • Assign routes for MOW clients to optimize volunteer driver schedules
  • Schedule transportation requests in advance and make adjustments as needed
  • Collect medical and financial information from clients
  • Operate mobile and radio dispatch devices to communicate with drivers

**Requirements:**

  • Minimum 1-2 years of post-secondary education and 1-3 years of job-related work experience, or an equivalent combination of education and experience
  • Excellent verbal and written communication skills
  • Working knowledge of Microsoft Office programs
  • Working knowledge of scheduling systems/databases
  • Customer service experience is an asset

**Work Environment:** The majority of the work is performed in a clean and comfortable branch location in Barrie, ON. Eligibility to work in Canada is required.


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