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Head of Technology
1 month ago
Restaurant Brands International Inc. is a global leader in the quick service restaurant industry, with a portfolio of iconic brands including Tim Hortons, Burger King, Popeyes, and Firehouse Subs. With over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries, RBI is a driving force in the industry.
Job SummaryWe are seeking a highly skilled and experienced Head of Technology to lead our technology teams and drive digital transformation at Tim Hortons. As a key member of our leadership team, you will be responsible for developing and executing a technology strategy that enables business growth, improves efficiency, and enhances the guest experience.
Key Responsibilities- Lead technology teams, including engineering, design, QA, restaurant technology, and advanced analytics, in their day-to-day operations and set performance goals.
- Help define and advance an internal Tim Hortons engineering- and advanced analytics-forward culture and strategy, including empowering cross-functional departments with the right tools, data, skillsets/training, and organization structures.
- Enable teams to drive product execution to enable Tim Hortons to serve guests daily through in-restaurant technology solutions like point of sale, digital menu boards, network, Kiosks, etc., and also integrated digital technologies like delivery, Mobile order and Pay, etc.
- Align with key Franchisees in the technology forum to ensure technology direction before executing projects.
- Collaborate with multiple business and technical teams to define and deliver complex customer-facing solutions and advance partnerships, technology platforms, and external relationships.
- Provide technical guidance and oversight on triaging, troubleshooting, and resolving high-severity production issues.
- Actively track and report progress to senior stakeholders on progress and value delivered.
- Conduct technical reviews of products and solutions to evaluate their applicability for both internal teams, franchisees, and consumers.
- Develop, track, and control annual capital and operating budgets and technical spend for purchasing tools, staffing, and ensuring effective operations.
- 8+ years in a Senior Management role.
- A track record as a strategic and problem solver with an ability to translate vision into outcomes while fostering a positive and innovative workplace.
- A Bachelor's Degree in Computer Science, Math, Data Science and Analytics, Engineering, or Business; Master or PhD is a plus.
- Experience and ability to provide exceptional leadership to a diverse technology team (designers, engineers, and data scientists) and to build enthusiastic, high-performing teams across multiple specializations while focusing on tactical and strategic issues.
- Ability to manage multiple concurrent projects/initiatives, objectives, groups, or activities.
- Experience in driving large-scale change across multiple lines of business in a global organization.
- Strong organization, analytical, and problem-solving skills with an end-user focus.
- Ability to prioritize, self-initiate, and create momentum, even with partial guidance or information.
- Strong verbal and written communication skills, with an ability to effectively communicate updates and desired outcomes in a succinct manner to a variety of audiences.
- Ideally, previous experience in technology consulting roles/companies, having applied technical solutioning to various client projects.
