Accommodations and Ergonomics Specialist

3 weeks ago

Toronto, Ontario, Canada Alight Full time

Role Overview

As an Accommodations and Ergonomics Consultant at Alight, you will play a crucial role in planning, conducting, and evaluating accommodation and ergonomic solutions to support clients and their employees. This position requires a high level of expertise in Kinesiology, Occupational Therapy, or Physiotherapy, as well as excellent communication and interpersonal skills.

Key Responsibilities

  • Facilitate the end-to-end case management of accommodation for disabilities and return to work absence, ensuring all Service Level Agreement measures are met.
  • Conduct thorough telephonic or in-person intakes to determine employee abilities and workplace barriers, collecting relevant medical and non-medical information to assess individual needs.
  • Develop and implement individual accommodation plans, identifying the most appropriate accommodations and solutions, and documenting all client contact in electronic and written format.
  • Monitor and update plans regularly, providing regular review to ensure effectiveness and making adjustments as needed.
  • Communicate frequently with clients to review reports, provide customer service, and maintain quality standards, consistently interacting to address client needs and ensure high satisfaction and performance levels.

Requirements

  • Experience and education in Kinesiology, Occupational Therapy, or Physiotherapy, or relevant certification in a related field.
  • Ability to take initiative and handle difficult situations in a fast-paced environment with multiple priorities.
  • Excellent written and oral communication skills, as well as time management and organizational skills.
  • Advanced computer skills, including Microsoft Office applications, Outlook, and web-based applications.
  • Interpersonal and client relationship skills, with the ability to interact regularly with internal and external clients.

Flexible Working

Alight offers flexible working arrangements to support work-life balance and employee well-being. As a leader in flexible workspace, we prioritize employee satisfaction and offer a range of benefits to support overall health and happiness.

Benefits

We offer a comprehensive benefits package, including health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and voluntary benefit options. By joining Alight, you will be part of a growing worldwide organization with tremendous potential for growth and development.

Our Commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion, celebrating differences and fostering an environment where everyone feels valued, respected, and supported. We believe in the power of diverse teams and are dedicated to creating a culture that enables every employee to thrive.

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