Vice President of Operations

1 month ago

Mississauga, Ontario, Canada People Corporation Full time

About the Role

We are seeking a seasoned operations leader to join our divisional leadership team at People Corporation. As Vice President, Operations, you will play a critical role in ensuring exceptional client experiences across our Multi-Employer client segment.

Key Responsibilities

  • Develop and implement strategies to enhance client service delivery, aligning with service metrics, touch points, and remediation procedures.
  • Build a high-performing, client-centric culture, identifying talent and managing performance across the organization.
  • Create succession plans for key leadership roles within Operations.
  • Establish operational capacity with contract resources, including Pension IT and capacity support.
  • Collaborate with leadership to identify and implement employee engagement initiatives.
  • Drive efficiency and standardization through projects, such as Claims Centre of Excellence and contact centre.
  • Build relationships and agree on service expectations with Benefit Solutions Leaders.
  • Establish reporting, escalation, and operational opportunity prioritization cadence with Benefit Solutions Consulting leaders.
  • Ensure digital capabilities align with client and member expectations, positioning the organization as a leader in the marketplace.
  • Align commitments with consulting and account management teams.
  • Provide requirements and feedback to inform platform roadmap and projects.

Requirements

  • 7-10 years of experience in an operations leadership role, preferably in the group insurance industry.
  • Expert knowledge of group health, medical, and life insurance benefits, as well as working knowledge of pension benefits.
  • Experience working with or supporting the administration of Union and/or Multi-Employer group benefits.
  • Experience with benefit claims adjudication and payment, preferably on behalf of insurers on an insured basis and on behalf of Trust funds on a self-insured basis.
  • Exceptional leadership capabilities, including managing dispersed and/or complex teams of scale, and a positive track record of influencing for results.
  • A proven people leader with high EQ.
  • Demonstrated abilities relating to coaching, mentorship, and the development of a learning & development mindset amongst teams.
  • An agent of change, experienced in leading teams to overcome obstacles and drive change.
  • Strong awareness of cultural diversity.

About People Corporation

We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

We are committed to providing an inclusive, accessible environment where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential.

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