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Project Operations Specialist

3 weeks ago

Toronto, Ontario, Canada Promote Project Full time
Job Description:
As a Processing Support Specialist, you will be responsible for owning and executing flyer processing tasks for the Content Team. This involves supporting various departments across Promote Project, triaging, removing blockers, and providing updates on projects and tasks assigned to you.

In this role, you will drive content quality and accuracy while being responsible for your assigned tasks from stakeholders. You will work closely with the Vendor Management team to support stakeholder tasks through triage, problem-solving, and execution of tasks.

The ideal candidate will have proof of effectively working in a team environment with multiple priorities, availability to work 25-30 hours per week on a part-time basis, completing work independently, and resourcefulness and problem-solving skills.

You will also have the opportunity to troubleshoot ambiguous processing and technical errors related to our internal system, support on ad-hoc Promote Project projects, execute tasks that have been allocated, and track vendor performance and KPIs escalating and reporting to VM and Lead when necessary.

What You'll Get to Do:
  • Support Vendor Management team with stakeholder tasks through triage, problem-solving, and execution of tasks.
  • Own and execute assigned parts of the flyer pipeline, helping complete the flyer digitization process.
  • Troubleshoot ambiguous processing and technical errors related to our internal system.
  • Support on ad-hoc Promote Project projects - execute tasks that have been allocated, keeping the team informed of progress as well as any issues that may arise.
  • Track vendor performance and KPIs escalating and reporting to VM and Lead when necessary.