Supervising Corporate Account Associates

7 days ago


Ottawa, Ontario, Canada Medavie Full time

About the Role

The Team Lead supervises the day-to-day activities of the Corporate Account Associate team and reports directly to the Manager, Ontario Client Services. This role requires extensive collaboration with the Brokerage Team Lead, Sales, and other operational areas within Medavie Blue Cross to support the sale, ongoing client satisfaction, and retention of group insurance plans.

The ideal candidate brings a wealth of knowledge and expertise in group benefits, customer service, and leadership to the department. Key responsibilities include providing guidance and supervision to the Corporate Account Associate team, supporting their skill development, and analyzing processes to improve efficiency and service relationships.

Key Qualifications

  • Completion of post-secondary education in a related field or equivalent work experience
  • Minimum of five years of experience in group benefits and employee management
  • Strong computer skills and experience working with Microsoft Office Suite, Salesforce, and Webex
  • An understanding of group health, dental, life, and disability benefits


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