Vision Care Leader

6 days ago


Vancouver, British Columbia, Canada Luxottica Full time

About Us

We are an optical retailer that offers high-quality brands and products with great pricing. Our team is passionate about customer satisfaction and strives to deliver a perfect blend of expert eye care and affordable eyewear.

We are part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Role

The Assistant Manager is a key leadership position that represents For Eyes as an expert destination for vision needs within the community. This role delivers key performance metrics and leads the team to deliver great guest service with the objective of building long-lasting relationships.

Key Responsibilities

  1. Delivers quality and improvement to meet or exceed all key performance indicators (KPIs):

    • Comp Sales, % Sales to Plan;
    • Conversion & Customer Count, Comp Growth;
    • Increased Traffic;
    • Store Operating Profitability;
    • Continuity of Care, Exam Growth & Retention Goals;
    • Net Promoter Score;
    • Current year objectives.
  2. Develops and implements strategies to improve sales and profitability.

  3. Learns and understands the competition and market trends.

  4. Serves as a subject matter expert in retail operations and provides guidance to team members.

  5. Promotes a culture of excellence and continuous improvement.

Requirements

To be successful in this role, you will need:

  • A High School graduate or equivalent.
  • 1+ year(s) management/supervisory experience with direct reports.
  • Knowledge of retail operations, processes, and policies.
  • Strong basic math skills.
  • Familiarity with cash register, computers, and calculators.
  • A strong command of the English language for all written correspondence and oral communication.
  • Demonstrated high-level selling skills.
  • Proven ability to problem-solve.

Benefits

We offer a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.



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