Quality Assurance Administrator

3 weeks ago

Mississauga, Ontario, Canada Lifemark Full time
Job Summary:

We are seeking a highly organized and detail-oriented Quality Assurance Administrator to join our team at Lifemark. As a Quality Assurance Administrator, you will be responsible for ensuring the accuracy and quality of medical reports, as well as providing training and support to assessors on quality assurance procedures and documentation requirements.

Main Responsibilities:
  • Proof-reads Accident Benefits reports for continuity, consistency, accuracy, spelling, grammar and compliance with the SABS, AMA Guides, and current regulations.
  • Corrects any errors that are identified, both within the reports and within tracking systems and documentation to ensure accurate working records for the staff.
  • Identify discrepancies, errors, or inconsistencies in medical assessments and provide timely feedback to assessors for correction.
  • Collaborate with assessors, to address quality issues and implement corrective actions.
  • Provide training and support to assessors on quality assurance procedures and documentation requirements.
  • Ensure reports are sent to the client on time
  • Ensure the timely follow-up and tracking of all assigned reports
  • Follow QA protocols for releasing and saving reports
  • Offer exceptional customer service when responding to queries and/or explaining report discrepancies
  • Identify issues that will impact on service standards and rectify or escalate those issues

Required Qualifications:
  • Medical, law, insurance or technical writing background
  • Action-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment and/or adjudication experience
  • Detailed familiarity with the current and prior auto insurance legislation, arbitration and associated legal decisions.
  • Solid command of the English language and demonstrated excellent communication skills both verbally and in written format
  • Has working knowledge of MS Word, Outlook and Excel and the ability to learn and navigate new systems
  • Flexible and team-oriented- CAT Certification or strong working knowledge of the AMA Guides 4th and 6th editions an asset.
  • French/English fluency is strongly preferred

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