Freight Brokerage and Logistics Account Manager

1 week ago

Markham, Ontario, Canada Identifiers | Technical Recruiters Full time

We are seeking a driven and dynamic Freight Broker / National Account Manager to join our growing team. This role is perfect for a motivated professional with a strong foundation in freight brokerage and account management.

As a key member of our team, you will be responsible for developing new client relationships, managing a portfolio of existing accounts, and providing top-tier service to ensure customer satisfaction.

Key Responsibilities:

  • New Business Development: Proactively identify and acquire new clients by leveraging industry knowledge, cold calling, and creative sales strategies.
  • Account Management: Manage and grow accounts by providing outstanding service and identifying opportunities for upselling and cross-selling.
  • Market Research: Stay up-to-date with market trends and competitor activities to adjust strategies and provide the best possible service offerings to clients.
  • Negotiation & Pricing: Negotiate rates and service terms with clients and carriers to maximize profitability while ensuring customer satisfaction.
  • Customer Support: Address client concerns and inquiries promptly, ensuring high levels of customer retention and satisfaction.
  • Reporting & Analytics: Track performance metrics, analyze business trends, and report regularly to leadership on sales activities and account growth.

Qualifications:

  • Experience: 1-3 years of experience in freight brokerage or logistics sales, with a proven track record of success in business development and account management.
  • Industry Knowledge: Familiarity with the transportation and logistics industry, including freight rates, shipping solutions, and market trends.
  • Communication Skills: Excellent verbal and written communication skills with the ability to build rapport and negotiate effectively.
  • Self-Starter: Highly motivated, goal-oriented, and able to work independently while managing multiple accounts and responsibilities.
  • Tech-Savvy: Proficiency with logistics software, CRM systems (Salesforce, HubSpot, ZoomInfo, etc.), and MS Office Suite.

Preferred Qualifications:

  • Experience in national account management or large-scale logistics coordination.
  • Knowledge of various transportation modes (FTL, LTL, intermodal, etc.).
  • Strong negotiation skills and a results-driven approach.

Benefits:

  • Competitive base salary
  • Generous commission structure with significant earning potential
  • Health, dental, and life insurance
  • Paid time off
  • Career growth opportunities within a fast-growing company

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