Intensive Case Manager Substance Use and Mental Health Support Worker

3 weeks ago


Victoria, British Columbia, Canada Island Health Full time
Qualifications and Requirements

We are seeking a highly skilled and compassionate individual to join our team as an Intensive Case Management Substance Use and Mental Health Support and Recovery Worker. The successful candidate will possess a post-secondary certification in addiction counselling or a diploma in community social services, along with two years of recent experience working with individuals with substance use and/or mental health issues.

The ideal candidate will have a working knowledge of chemical dependency and basic knowledge of community resources. Certification in First Aid and CPR (level C) is also required, as well as a valid Class 5 BC Driver's License. Participation in Provincial Violence Training within the first three months of employment is mandatory, and FoodSafe Certification is also necessary.

Key Responsibilities
  • Communicate effectively with clients, families, and colleagues
  • Deal with seriously addicted and mentally ill clients and their families
  • Observe and recognize behavioural and/or health status changes in clients
  • Facilitate supportive and educational groups
  • Role model healthy lifestyle choices
  • Set and maintain boundaries
  • Work independently and in collaboration with others
  • Resolve conflicts and intervene in crises
  • Operate related equipment and software programs
  • Prioritize and organize client demands and care needs
  • Problem solve and teach life skills
  • Demonstrate sound judgment and good observation skills
  • Work cooperatively as part of a multidisciplinary team
  • Promote positive change and independence
  • Carry out the duties of the position with physical and emotional ability
  • Operate related equipment
  • Advocate for clients


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