Service Technician

2 days ago

Kenora District, Canada CB Canada Full time

About this role

CB Canada is seeking a skilled Service Technician to join our team in Kenora. As a Service Technician, you will play a vital role in ensuring the mobility devices provided to our clients are safe and functioning correctly.

Key responsibilities

  • Diagnose and repair
    • Create service orders and quotes in our NAV system
    • Assess and troubleshoot issues clients may be having with their devices
    • Repair manual and power devices and equipment onsite and in-store
    • Repair electrical systems within mobility devices
    • Program and set up basic power and mobility equipment
    • Install and repair elevating products and solutions
  • Deliver a Motion customer experience
    • Build trusting relationships with clients
    • Ensure client needs are met and our objective to make life accessible is achieved
  • Be flexible and mobile
    • Travel to clients' homes and facilities

Requirements

  • Technical skills
    • Previous experience in a customer service role
    • Exposure to using diagnostic tools, electronic equipment, and completing mechanical repairs
    • An interest in or knowledge of mobility products is beneficial
  • Empathy
    • Provide clients with the best Motion customer experience
  • Additional must-have requirements
    • Lift up to 50 pounds to move or repair equipment and devices
    • Valid driver's license and clean driving record; travel to client sites is occasionally required
    • Willing to work flexible hours on occasion to accommodate clients' needs

About us

At CB Canada, we've undergone a recent transformation. We're turning inwards to foster a culture of belonging, giving, and strength. Joining us now is a chance to be part of that momentum and help create a company environment you believe in.

Protective measures for COVID-19

  • Ensure safe physical distancing at all locations and warehouses
  • Provide all employees with full personal protective equipment
  • Disinfect all locations and warehouses regularly and thoroughly
  • Continuous monitoring of the ongoing situation and updating policies as needed

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