Hotel Operations Director
3 weeks ago
Job Summary
The General Manager will oversee the overall operations of the hotel, developing budgets, approving expenses, and establishing service standards. This role requires exceptional leadership skills, a commitment to exceeding guest expectations, and the ability to motivate staff to achieve challenging goals.
Key Responsibilities
- Assume overall responsibility for hotel operations
- Establish financial and service standards
- Direct the focus of the Sales Department
- Contribute to the development of the organization's vision and strategy
- Monitor departmental performance and implement corrective action as needed
- Provide vision and leadership to staff members
- Liaise with outside vendors and negotiate service prices/contracts
- Prepare budgets and monitor expenses
- Address customer complaints and comments
- Inspect property and services to ensure compliance with licensing laws and regulations
Requirements
- Minimum of 2 years Hotel General Manager experience
- Diploma or Degree in Hotel/Restaurant Management
- Exceptional leadership skills
- Commitment to exceeding guest expectations
- Computer literate with knowledge of Microsoft Office Suite and Hotel PMS's
- Superior written and verbal communication skills
- Excellent organizational and time management skills
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