Hotel Operations Director

3 weeks ago


Penticton, British Columbia, Canada EightSix Network Full time

Job Summary

The General Manager will oversee the overall operations of the hotel, developing budgets, approving expenses, and establishing service standards. This role requires exceptional leadership skills, a commitment to exceeding guest expectations, and the ability to motivate staff to achieve challenging goals.

Key Responsibilities

  • Assume overall responsibility for hotel operations
  • Establish financial and service standards
  • Direct the focus of the Sales Department
  • Contribute to the development of the organization's vision and strategy
  • Monitor departmental performance and implement corrective action as needed
  • Provide vision and leadership to staff members
  • Liaise with outside vendors and negotiate service prices/contracts
  • Prepare budgets and monitor expenses
  • Address customer complaints and comments
  • Inspect property and services to ensure compliance with licensing laws and regulations

Requirements

  • Minimum of 2 years Hotel General Manager experience
  • Diploma or Degree in Hotel/Restaurant Management
  • Exceptional leadership skills
  • Commitment to exceeding guest expectations
  • Computer literate with knowledge of Microsoft Office Suite and Hotel PMS's
  • Superior written and verbal communication skills
  • Excellent organizational and time management skills


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