Operations Assistant Store Manager

3 weeks ago

Saskatoon, Saskatchewan, Canada The Home Depot Canada Full time
Job Title: Assistant Store Manager - Store Operations

At The Home Depot Canada, we're committed to providing our customers with an exceptional shopping experience. As an Assistant Store Manager - Store Operations, you'll play a key role in ensuring our stores run smoothly and efficiently.

Key Responsibilities:
  • Provide excellent customer service by ensuring that customers are acknowledged, their project needs are met, and complaints are resolved in a timely manner.
  • Use the racetrack to proactively seek and satisfy customers, and coach other associates and department supervisors to do the same.
  • Ensure sufficient scheduling to meet customer demand in all areas of responsibility.
  • Train associates to provide quality customer service and ensure that store events are appropriately scheduled and communicated.
  • Recruit and place sales associates with the appropriate skills for special order/install customers.
  • Ensure specialty areas are adequately staffed to meet both scheduled appointments and immediate customer demand.
  • Set departmental sales goals and monitor them regularly.
  • Recruit, interview, and make recommendations to the store manager about hiring for open positions.
  • Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay, and associates' performance-based pay increases.
  • Drive productivity on the sales floor by balancing the number of associates to customer demand throughout the store.
  • Communicate store and Home Depot objectives to associates.
  • Coach, train, and develop associates by providing both informal and formal job performance-based feedback.
  • Communicate clear career paths for associates.
  • Take appropriate actions to minimize turnover in all customer service areas.
  • Prepare, lead, and utilize the Chalk Talk process to communicate store sales, event, and promotional activity to all store associates.
  • Assess associates' training needs as it relates to all aspects of sales and customer service, and implement plans for improvement.
  • Knowledge of all Home Depot programs and services, including the ability to communicate these programs and services to customers and associates.
  • Knowledge of and ability to train sales and inventory reports as they relate to Key Performance Indicators for assigned departments and store.
  • Maintain department profitability through report analysis, identifying trends, defining problems, and developing appropriate responses for assigned departments and store.
  • Develop and communicate store standards for customer service to associates.
  • Develop strategy with the store manager and other ASMs to drive store sales and profitability.
  • Lead associates and work with peers and the store manager to anticipate and solve problems and plan for upcoming events, seasonal changes, etc.
  • Making certain that all daily inspections are completed.
  • Following up on all safety audit, accident reporting, and investigation issues.
  • Taking an active role in the execution of safety awareness programs.
  • Verifying deposits, markdowns, deliveries, time slips, refunds, etc.
  • Following standard operating procedures to open and close the store when scheduled.
  • Responding to emergency situations appropriately.
  • Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Supervisor".
  • Other related duties as assigned by the store manager.
Requirements:
  • Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 – Valued Associate, Well Positioned).
  • Minimum 2 years of management experience.
  • Excellent customer service skills.
  • Good communication skills.
  • Computer experience is a must.
  • Strong analytical and problem-solving skills.
  • Strong problem-solving skills.
  • Team player.
  • Strong work ethic, sense of responsibility, and attention to detail and confidentiality.

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