Marina Operations Director

4 weeks ago


Northeastern Manitoulin and the Islands, Canada Harbor Vue Marina Full time
Job Description

The Marina Operations Director will oversee all aspects of Harbor Vue Marina's daily operations, including storage, repairs, and sales. This role requires leading a team to ensure exceptional customer service and foster strong relationships.

Duties and Responsibilities
  1. Facilities Management: Manage the indoor and outdoor storage for over 350 vessels, a 55-slip harbor, mechanical and fiberglass repairs, as well as sales of boats and motors.
  2. Team Leadership: Lead a team of approximately 15 employees, including marine technicians, fiberglass repair, yard workers, and parts and service workers.
  3. Sales and Marketing: Create sales orders and provide quotes to customers for new boat and motor sales, including boat repowering.
  4. Marketing Strategy: Oversee all marketing strategy and implementation.
  5. Customer Service: Maintain excellent customer service relationships while effectively addressing and resolving customer concerns in a timely manner.
  6. Inventory Management: Strategically manage the harbor's parts inventory by effectively planning, sourcing, and ordering parts, while ensuring optimal inventory levels and meeting customer demands.
  7. IT Support: Diagnose and resolve IT-related challenges.
Qualifications and Requirements
  • Management Experience: Minimum of 5 years of management experience, including successfully leading teams of more than 10 employees across various specializations.
  • Licence/Certification: Hold a valid boat operator's license.
  • Knowledge and Skills: Demonstrated extensive knowledge of different types of boats and their mechanics, familiarity with boat winterization techniques and storage requirements, proficiency in management software systems, and excellent oral and written communication skills.
  • Physical and Cognitive Requirements: Adapt to varying weather conditions, both indoors and outdoors, and meet physical requirements such as lifting up to 50lbs/23kg and occasionally lifting up to 100lbs/45kg.
Benefits

We offer a competitive salary, estimated at $85,000 - $110,000 per year, depending on experience, and a comprehensive benefits package, including on-site housing and relocation assistance as needed.

About Us

Harbor Vue Marina is the largest marine service facility on the North Channel Waterway, serving boaters worldwide with exceptional customer service and outstanding value. As a company, we are committed to hiring the most qualified individuals based on experience and merit, and we extend accommodation throughout the hiring process upon request.



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