Sales and Service Representative
7 days ago
Established in 1907, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. With over 115 years of experience, we provide quality and cutting-edge products that support residential, commercial, and infrastructure initiatives across Canada.
We are committed to delivering sustainable solutions to our customers and communities. Our team members are empowered to act like owners, making a difference within our business through innovation and excellence in customer service.
Job Summary
We are seeking an Inside Account Manager to interact with customers primarily over the phone and via email. The successful candidate will provide excellent customer service to generate and close sales, meeting or exceeding sales and gross profit targets while building long-lasting loyal customer relationships.
Key Responsibilities
- Process sales orders and convert quotations into orders through customer interactions, mainly over the phone
- Maintain strong relationships with established key accounts and ensure their requests are met
- Strengthen relationships with existing customers and increase market share using interpersonal skills
- Act as a project manager for large projects, including keeping detailed records of lead times and communicating updates to the customer
- Meet or exceed the Profit Centre's gross profit and sales targets
- Assist counter sales during peak hours and drive business through face-to-face customer interactions
- Support the Outside Sales and Counter Teams with customer orders and issues
- Communicate changes in a customer's business that might cause a credit risk to the Profit Centre Manager and Credit Department
Requirements
- A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
- Proficient in the use of Microsoft Office software
- Outstanding customer service and telephone skills
- Ability to prospect new customers and increase sales with existing accounts
- Ability to identify customer requirements and provide profitable solutions
- Able to learn and operate the applicable software system used to process orders
- Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
Benefits
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
The estimated annual salary for this position is $65,000-$85,000, based on industry standards and location. This amount may vary depending on individual qualifications and performance.
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