Retail Operations Director

2 weeks ago


Richmond, British Columbia, Canada Smart N Save (Canada) Holdings Ltd Full time

Job Description:


The ideal candidate for this role is a seasoned retail professional with a proven track record of driving sales growth, improving operational efficiency, and developing high-performing teams. As the Store Manager of Smart N Save (Canada) Holdings Ltd, you will be responsible for leading our store operations, managing staff, and implementing strategies to enhance customer satisfaction and loyalty.



About the Role:

  • Key Responsibilities:

• Plan and organize daily store operations to ensure seamless execution of sales, marketing, and customer service initiatives.


• Manage and motivate a team of retail professionals to achieve sales targets, provide exceptional customer service, and maintain a clean and organized store environment.


• Study market research and trends to determine consumer demand, potential sales volumes, and competitor activity, informing strategic decisions on merchandise selection and pricing.


• Develop and implement effective marketing strategies to drive foot traffic, increase brand awareness, and promote products.


• Plan and manage budgets, monitor revenues and expenses, and make data-driven decisions to optimize profitability.


• Resolve customer complaints, supply chain issues, and other operational challenges in a timely and professional manner.


• Recruit, hire, and train new staff members, ensuring they possess the skills and knowledge required to excel in their roles.



Requirements:

  • Experience:

• 2+ years of experience in retail management, preferably with a similar company or industry.


• Proven track record of achieving sales growth, improving operational efficiency, and developing high-performing teams.


• Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire team members.


• Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.


• High school diploma or equivalent required; degree in business, retail management, or related field preferred.



What We Offer:

  • Salary:

$60,000 - $80,000 per year, depending on experience and qualifications.


Benefits include:



  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A retirement savings plan with company match.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that fosters collaboration and innovation.


Note: The estimated salary range is based on national averages and may vary depending on location and other factors.

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