Trust Officer

2 weeks ago


Montreal, Quebec, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a highly skilled Trust Officer to join our team at Royal Bank of Canada. As a Trust Officer, you will play a critical role in providing exceptional client service and delivering a complete range of estate and trust solutions that meet the needs of our clients.

Key Responsibilities
  • Handle estate, trust, and protection mandate accounts with precision and attention to detail.
  • Create a positive client experience by providing superior service and comprehensive fiduciary solutions that meet the needs and goals of clients.
  • Develop proactive client contact strategies to ensure the broadening of the client relationship to the next generation and with RBC Wealth Management.
  • Ensure client strategic objectives are known and reviewed, and a documented client action plan is set up customized to the client's unique situation.
  • Identify any referral opportunities to appropriate professionals across the RBC network.
  • Ensure the process for obtaining new business is efficient and seamless for the client and their professional advisors.
  • Demonstrate a commitment to taking ownership and accountability for efficient client problem resolution.
  • Responsible for overall client relationship management and acting as the representative of the client portfolio.
  • Assist and mentor team members in achieving their potential through effective coaching, mentoring, communication, and training and development activities.
Requirements
  • Specialized knowledge of the provisions of the Civil Code of Québec related to estates and trusts.
  • Demonstrated ability in managing complex family dynamics, the grieving process, and dealing with conflict.
  • Ability to communicate with clients about general investment, estate, financial, trust, and taxation issues, including economic conditions.
  • Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
  • Possess or working towards Trust and Estate Practitioner (TEP) designation.
What's in it for you?

We offer a comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Our leaders support your development through coaching and managing opportunities. You will have the ability to make a difference and lasting impact, work in a dynamic, collaborative, progressive, and high-performing team, and participate in a world-class training program in financial services. Opportunities to take on progressively greater accountabilities are also available.


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