Senior IT Systems Analyst

5 days ago


Vancouver, British Columbia, Canada PayByPhone Full time
About the Role

We are seeking a highly skilled and experienced Senior IT Systems Analyst to join our team at PayByPhone. As a key member of our Corporate IT team, you will play a critical role in supporting the development and maintenance of our consumer apps and global platform.

Key Responsibilities
  1. Ticket Management: Triage and manage employee requests within defined communication and resolution SLAs, utilizing ticketing systems to ensure timely and effective resolution.
  2. Problem-Solving: Collaborate with the Corporate IT team to identify and resolve technical issues that impact employee experience, ensuring seamless integration and optimal performance.
  3. Workstation Provisioning: Provision and maintain workstations, ensuring they meet the needs of our employees and align with our company's technical standards.
  4. Onboarding and Offboarding: Partner with People & Culture to support the onboarding and offboarding of employees, ensuring a smooth transition and minimizing technical disruptions.
  5. Technology Asset Management: Develop and manage procedures to maintain technology assets, including licenses and hardware, ensuring compliance with company policies and industry standards.
  6. Process Improvement: Collaborate with key stakeholders to document and improve current processes, identifying opportunities for automation and continuous improvement.
  7. Troubleshooting: Diagnose and resolve issues with hardware, software, network, A/V boardrooms, printers, and SIP telephones, ensuring minimal downtime and optimal performance.
  8. Team Optimization: Work with the Corporate IT team to optimize internal processes and ensure productivity, identifying areas for improvement and implementing solutions.
  9. Security and Compliance: Support and advance key security and compliance initiatives, working closely with the Security and Compliance teams to ensure alignment with company policies and industry standards.
  10. Documentation and Training: Craft documentation, resource guides, tech specs, and training material to support employee onboarding and technical knowledge sharing.
Requirements
  1. Experience: 3-5 years of experience in a similar role, with a proven track record of success in IT systems analysis and technical support.
  2. Technical Skills: Proficiency in Windows and Mac systems, with experience in modern deployment strategies and MDM device management solutions such as AirWatch, Meraki, Mosyle, MDT/SCCM, Intune.
  3. Soft Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a team environment and manage multiple priorities.
About Corpay

Corpay is a global technology organization that is leading the future of commercial payments. We are dedicated to creating innovative solutions that simplify and secure payment processes for businesses. Our team is passionate about delivering exceptional results and making a meaningful impact in the industry.



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