Cloud Support Specialist

3 weeks ago

Toronto, Ontario, Canada Amazon Web Services Canada, Inc. Full time

About the Role

As a Cloud Support Specialist at Amazon Web Services Canada, Inc., you will be at the forefront of cloud computing innovation, working with a global list of companies and developers to implement cutting-edge solutions and troubleshoot complex technical issues. Your expertise in cloud computing will enable you to provide tailored support to customers, helping them get the most out of their AWS investment.

Key Responsibilities

  • Provide advanced troubleshooting and technical support to customers via various contact channels
  • Collaborate with internal teams to improve services and provide feedback on customer needs
  • Develop and present training materials to help customers maximize their AWS experience
  • Participate in process improvement initiatives and contribute to the growth and development of the support team

What You'll Need

  • 1+ years of technical support experience or equivalent in software development
  • Experience troubleshooting and debugging technical systems
  • Strong communication and problem-solving skills
  • Fluency in English

Why AWS Support?

At AWS Support, we're passionate about delivering exceptional customer experiences. Our team is dedicated to providing timely and effective support to our customers, and we're looking for talented individuals who share our commitment to excellence. If you're a motivated and customer-focused professional with a passion for cloud computing, we encourage you to apply for this exciting opportunity.

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