Cloud Support Specialist

2 weeks ago

Toronto, Ontario, Canada Amazon Web Services Canada, Inc. Full time

About the Role

As a Cloud Support Specialist at Amazon Web Services Canada, Inc., you will be at the forefront of delivering exceptional customer support for our cloud computing solutions. With a strong focus on technical expertise and customer satisfaction, you will work closely with our global teams to resolve complex technical issues and provide tailored solutions for our customers.

Key Responsibilities

  • Provide advanced troubleshooting and technical support for our cloud-based products and services
  • Collaborate with cross-functional teams to drive customer satisfaction and improve support-related processes
  • Develop and deliver training programs to enhance the skills of our support engineers
  • Participate in the development of new features and services to meet the evolving needs of our customers

What You'll Need

  • 1+ years of technical support experience, preferably in a cloud computing environment
  • Strong technical skills, including experience with troubleshooting and debugging technical systems
  • Excellent communication and problem-solving skills
  • Fluency in both written and verbal English

Why Join Our Team?

At Amazon Web Services Canada, Inc., we are committed to furthering our culture of inclusion and diversity. We offer a dynamic and inclusive work environment that values work-life balance, career growth, and employee well-being. If you are passionate about delivering exceptional customer support and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.

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