Knowledge Manager and Technical Writer
4 weeks ago
At Desjardins, we are seeking a highly skilled and experienced professional to fill a temporary position as a Knowledge Manager and Technical Writer. This 5-month role will involve assisting with needs analysis, training logistics, and delivery, as well as providing technical support and expertise to the team.
Key Responsibilities:
- Assist with needs analysis and training logistics to ensure effective delivery of training programs.
- Provide technical support and expertise to the team, including serving as a resource person and providing discipline-specific support.
- Help evaluate training needs and identify and validate training approaches, tools, and content.
- Carry out specialized technical studies, research, and analysis, and submit solutions and action plans.
- Roll out and maintain software and manual and automated processes, and train users.
- Prepare technical notes to enhance the skills and knowledge of team members.
- Help practitioners follow the team's standards and processes and use its business solutions, tools, and systems.
What We Offer:
- Competitive salary and annual bonus.
- 4 weeks of flexible vacation starting in the first year.
- Defined benefit pension plan that provides predictable, stable income throughout retirement.
- Group insurance including telemedicine.
- Reimbursement of health and wellness expenses and telework equipment.
Requirements:
- General college diploma in a related field.
- A minimum of three years of relevant experience.
- Knowledge of French is required.
- Advanced knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients.
- Expert level of written French.
Action-oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability
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