Knowledge Manager and Technical Writer

4 weeks ago


Montreal, Quebec, Canada Desjardins Full time

At Desjardins, we are seeking a highly skilled and experienced professional to fill a temporary position as a Knowledge Manager and Technical Writer. This 5-month role will involve assisting with needs analysis, training logistics, and delivery, as well as providing technical support and expertise to the team.

Key Responsibilities:

  • Assist with needs analysis and training logistics to ensure effective delivery of training programs.
  • Provide technical support and expertise to the team, including serving as a resource person and providing discipline-specific support.
  • Help evaluate training needs and identify and validate training approaches, tools, and content.
  • Carry out specialized technical studies, research, and analysis, and submit solutions and action plans.
  • Roll out and maintain software and manual and automated processes, and train users.
  • Prepare technical notes to enhance the skills and knowledge of team members.
  • Help practitioners follow the team's standards and processes and use its business solutions, tools, and systems.

What We Offer:

  • Competitive salary and annual bonus.
  • 4 weeks of flexible vacation starting in the first year.
  • Defined benefit pension plan that provides predictable, stable income throughout retirement.
  • Group insurance including telemedicine.
  • Reimbursement of health and wellness expenses and telework equipment.

Requirements:

  • General college diploma in a related field.
  • A minimum of three years of relevant experience.
  • Knowledge of French is required.
  • Advanced knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients.
  • Expert level of written French.

Action-oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability



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