Technical Lead

4 weeks ago

Toronto, Ontario, Canada Interac Corp. Full time

Job Title: Technical Lead - Cloud Platforms and Automation

We are seeking an experienced Technical Lead to take ownership of our application operationalization efforts. This role is for a seasoned professional with a deep understanding of cloud platforms, automation, and Infrastructure-as-Code (IaC) within an Agile environment.

Key Responsibilities:

  • Leading the operationalization and stability of an e-commerce application, ensuring seamless deployment, monitoring, and management.
  • Providing strategic technical direction to the AppOps team and developers, mentoring and guiding team members to foster a culture of continuous improvement, collaboration, and innovation.
  • Leading optimization initiatives by leveraging comprehensive monitoring, diagnostic tools, and analytics, using data-driven insights to proactively address potential issues.
  • Developing, managing, and provisioning cloud infrastructure using IaC tools (Terraform, Ansible, Chef, etc.) to support application scalability and automation.
  • Managing and optimizing the use of cloud-native tools, including server-less architectures, microservices, and managed services, to support scalable application operations.
  • Leading the development and implementation of automation solutions that reduce manual interventions, such as self-healing and auto-scaling systems, streamlining cloud infrastructure and application management processes.
  • Collaborating with development, operations, and security teams to embed security best practices into all aspects of the application lifecycle, including CI/CD pipelines and IaC.
  • Leading the management of application and infrastructure certificates, ensuring they are kept up to date and secure, overseeing vulnerability management processes, including scanning, assessment, prioritization, and remediation to maintain a robust security posture.
  • Working closely with developers to implement deployment strategies that ensure little to no application downtime, including canary deployments, blue-green deployments, and rolling updates, ensuring robust rollback and failover procedures are in place.
  • Leading the design and implementation of automated post-implementation verification (PIV) processes to ensure the stability and functionality of applications after each release, collaborating with QA and development teams to automate end-to-end testing and validation.
  • Instilling a sense of ownership for applications, features, and services across the team, driving accountability throughout the software development lifecycle.
  • Establishing and tracking key application (KPIs, SLI, SLO, SLA) and Customer Experience metrics to ensure operational excellence and inform continuous improvement efforts.
  • Working alongside technical document writers to create and maintain comprehensive documentation for systems, automations, and operational processes, ensuring knowledge is shared across teams to build a resilient operational environment.
  • Leading on-call support for critical application operations to ensure 24/7 availability and quick resolution of incidents.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5-8+ years of experience in AppOps, DevOps, or SRE roles, with at least 3-5+ years in a technical leadership capacity overseeing large-scale, cloud-based applications.
  • 5-8+ years of experience leading Agile and DevOps transformation within teams, driving continuous integration, continuous delivery (CI/CD), and Infrastructure-as-Code (IaC) practices.
  • 5-8+ years of expertise in driving cross-functional teams (developers, SRE, QA, security) to deliver highly available, scalable, and resilient applications.
  • 5-8+ years of experience in Infrastructure as Code (IaC) and automation technologies (Terraform, Ansible, Chef, Pulumi) and ability to guide teams in adopting best practices.
  • 5-8+ years of experience with SRE principles and practices, including SLAs, SLOs, and error budgets, to drive operational excellence and reliability.
  • Proven track record in designing and implementing monitoring, alerting, and observability frameworks using tools like Prometheus, Grafana, ELK, Dynatrace, and Splunk to ensure proactive issue detection and resolution.
  • Proficiency in programming languages (Java, Python, YAML, Go etc.).
  • Ability to mentor and develop engineering talent, fostering a culture of continuous improvement, automation, and end-to-end ownership of services.
  • Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.
  • Certifications in relevant cloud technologies and automation tools (e.g., Azure, AWS, Kubernetes, Terraform) are a plus.

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