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Library Services Assistant
2 months ago
This role is responsible for providing exceptional customer service at the Service Desk, answering circulation, directional, and reference questions, and referring complex questions to librarians. The successful candidate will also assist with project work, collaborate with library staff, and participate in team activities such as meetings, trainings, and skills-building events.
Key Responsibilities
1. Service Desk Functions
• Provide library assistance at the Service Desk, creating a positive and welcoming customer service environment for all library patrons.
• Answer reference questions using UBC Okanagan Library resources, including the catalogue, online databases, and electronic resources, and refer questions to subject specialists and/or other campus departments as needed.
• Assist patrons with library resources and technology, explain library policies and procedures, and report problems to designated individuals or departments.
• Provide circulation services, such as charging, renewing, and discharging items, and create and update patron records, accounts, and item records.
• Open and close the Library, accept fine payments, and process debit transactions.
• Shelving library material and assisting with ongoing stacks maintenance.
• Assist librarians with orientation or instructional sessions, prepare support or instructional materials for students and faculty, and complete reference projects as assigned.
2. Library Projects
• Assist with background research to support the development of new library services and initiatives.
• Participate in evaluations of resources on trial and provide feedback on these items.
• Provide support for processes and procedures on collections, including donations, deselection, and inventories.
• Compile statistics on various library services, including collections, public service instruction, and other relevant metrics.
• Assist with processing reserves, interlibrary loans, document delivery, and media booking tasks as necessary.
3. Other Duties
• Perform other duties or projects as assigned by the Manager, Library Services.
Requirements
• Completion of a two-year Library Technician Diploma or equivalent educational experience is required.
• Minimum one (1) year recent experience in an academic library environment is required, or an equivalent combination of experiences in other library or work settings may be considered.
• Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
• Demonstrated commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.
• Excellent customer service delivery skills in an in-person setting.
• Knowledge of using an integrated library system.
• Computer experience and effective keyboarding skills.
• Experience using standard workplace software such as MS Word, Excel, and database applications.
• Physical ability to handle library collection materials, including pulling/pushing book carts, twisting, bending, lifting, and reaching.
Preferred Qualifications
• Knowledge of library policies and procedures is an asset.
• Effective at multi-tasking, organization, and attention to detail.
• Ability to communicate effectively verbally and in writing.
• Ability to deal with a diversity of people in a calm, courteous, and effective manner.
• Ability to prioritize work and meet deadlines, and work in a team environment.
• Ability to exercise tact, courtesy, discretion, and sound judgment.
• Ability to apply previously learned concepts to new situations and/or technology.
• Ability to follow and carry out instructions.
• Ability to work independently, as part of a team, and under limited supervision.
• Ability to operate a normal range of library equipment.
• Ability to work flexible hours, including evenings and weekends.
Working Conditions
The incumbent will work in a fast-paced library environment, interacting with diverse patrons, and collaborating with library staff. The successful candidate will be able to work independently and as part of a team, and will be required to sit/stand for up to 2 hours while working at a service point.
