Retail Store Operations Manager

2 days ago


New Minas, Nova Scotia, Canada Bulk Barn Full time $55,000 - $60,000
About Us

Bulk Barn is Canada's largest bulk food retailer, operating close to 300 stores across the country. Our success can be attributed to progressive thinking, detailed planning, and flawless execution by passionate individuals within our organization.

Position Summary:

This role involves working closely with District Managers and store teams to ensure compliance with customer service standards, operating policies, and applicable provincial and federal legislation. Additionally, you will work together with your team to achieve operational efficiencies, revenue goals, profitability, and customer satisfaction.

Essential Duties & Responsibilities:
  • Communications: Professional, timely, thorough, and proactive whenever possible. Consistency in delivery to all store team members is essential.
  • All customer communications are friendly and productive, encouraging repeat business, customer satisfaction, and increased sales.
  • People Management: Trends of underperformance are formally addressed with clear and documented performance improvement plans. Strong performers within the assigned region are formally recognized.
  • Manage store teams in compliance with operational, legislative, and Human Resources operating policies and procedures.
  • Problem Solving: Work with store staff to resolve issues proactively and/or as they arise and report unresolved issues to the District Manager for support.
  • Accountability: Ensure the store team performs their job to Company standards and are held accountable for non-compliance.
Job Knowledge:
  • Know our customer by interacting with them on the sales floor and observing shopping behaviors, and associate/customer experience.
  • Understand and administer operational and HR policies and procedures, ensuring compliance with them consistently among all store team members.
  • Have a good understanding of our business, competitors, and how we can leverage current assets in the surrounding market to ensure long-term success.
Quality:
  • Set high expectations for excellent customer service and hold store team members accountable to measurable results.
  • Ensure stores are "closing to open" and maintain visual/merchandising standards throughout the day, coupled with an outstanding customer engagement culture.
  • Work with store team members to ensure the store merchandising environment is a point of differentiation aimed at getting customers excited about the uniqueness of the offering.
Push For Results:
  • Drive business success through the effective use of internal reports, retail results assessments, and the development, implementation, and monitoring of SMART Goals (action plans) directly geared towards team member skills development, profitability, sales growth, and customer satisfaction.
  • Work with District Managers to manage labor and vacation scheduling to budgeted models, both in hours and with the FT/PT ratio.
  • Work with the District Manager to ensure the store has the required staff necessary to run the store successfully in the short and long term.
Knowledge, Competencies & Skills:
  • 3-5 years' experience as a retail manager.
  • 3-5 years' experience supervising and/or leading people.
  • 3-5 years' experience working in a retail environment (Food Retail experience is an asset).
  • 3-5 years' experience servicing and resolving customer concerns.
  • Understanding of business management fundamentals.
  • Post-secondary certificate in business or related field (an asset).
  • Must be able to lift 50lbs or more as required by the business.
  • Must have both POS and cash handling experience.
Salary:

$55,000.00-$60,000.00 per year



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