Executive Retail Operations Leader
3 days ago
About UsAt Bulk Barn, our success is built on progressive thinking, methodical planning, and flawless execution by passionate people. With over 300 stores across Canada, we strive to create a balanced culture that benefits both customers and employees.Position Summary:
Key Responsibilities: Customer Service
• Deliver exceptional customer service, maintaining consistency in all communications.
• Foster a friendly and productive customer experience, encouraging repeat business and increased sales. People Management
• Lead the store team, addressing underperformance and creating performance improvement plans.
• Recognize strong performers and manage compliance with operational, legislative, and HR policies. Problem Solving
• Proactively resolve issues with store staff, reporting unresolved matters to the District Manager. Accountability
• Ensure store team members adhere to Company standards, preparing and delivering daily deposits to TD Bank. Job Knowledge
• Develop a deep understanding of our customer base, interacting with customers on the sales floor and observing shopping behaviors. Quality
• Set high expectations for excellent customer service, holding store team members accountable for results. Teamwork
• Work with the District Manager to develop retail sales goals, managing labour and vacation scheduling to budgeted models. Required Skills and Qualifications:
• 3-5 years' experience as a retail manager
• 3-5 years' supervising and/or leading people
• 3-5 years working in a retail environment (Food Retail experience an asset)
• Understanding of business management fundamentals
• Post-secondary certificate in business or related field (an asset)
• Ability to lift 50lbs or more as required
• POS and cash handling experienceSalary: $55,000-$60,000 per year at Bulk Barn Foods Limited.
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