Current jobs related to Reconciliation Specialist - Bedford, Quebec - Royal Bank of Canada>

This role is responsible for providing exceptional customer care through the daily reconciliation of processes supporting various client groups and the identification of items that require further investigation and resolution.

• Reconcile designated processes under prescribed standard operating procedures (SOPs) to ensure service level agreements (SLAs) are met and apply solid knowledge of product operations, its procedures, methods, and systems to the reconciliation process.
• Ensure daily/monthly data feeds are received on time, with proper follow-up conducted for missing/incorrect information, such as IT incident tickets raised.
• Apply knowledge of the product supported and processes, such as payment methods, terms and conditions, general operating policies, rules, and regulations used by correspondents, clients, and their agents in the day-to-day reconciling of accounts.
• Support the process of creating, updating, and maintaining SOPs and demonstrate strong ability to understand and apply those procedures while strictly adhering to policies and regulatory requirements.
• Have a good understanding of operational controls and how they apply to the reconciliation processing.
• Display good judgment, decision-making skills, and demonstrate a strong knowledge of products, transactional flows, and accounting related to the client groups supported.
• Recognize that accuracy is key to ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the bank are escalated immediately.
• Display a strong commitment to teamwork; open two-way communication and good staff morale.
• Seek opportunities to share information with colleagues.
• Identify departmental system or process changes to streamline and/or improve the reconciliation process and efficiency (automating processes).
• Identify service gaps provided to client groups and make suggestions to management for improvement.
• Be responsible for personal development and cross-training coordination; participation as identified through ongoing business and/or department needs analysis.
• Have the capability of supporting the reconciliation processes within the team's scope, including all month-end and stand-alone processes.
• Demonstrate flexibility to assume project work outside of the general reconciliation process as determined by management.
• Assist with administrative duties such as sorting mail, faxes, scanning documents, and emails.

• University degree or college diploma in business, finance, or economics; or any equivalent combination of qualifications and/or experience.
• 1+ years in a capital markets role and/or reconciliation-based role.
• Good understanding of capital market products and transactional/accounting flows.
• Solid knowledge of reconciliation procedures.
• Solid knowledge of key reconciliation systems and back-office systems, e.g., Broadridge, OnDemand, JEFE, CDS, DTCC.
• Demonstrate analytical and problem-solving skills.
• Strong organizational and time management skills.
• Teamwork and cooperation.
• Good interpersonal skills, tact, and diplomacy.
• Computer literacy – i.e., knowledge of PCs and Microsoft-related software.
• Demonstrate flexibility to cross-train.
• Flexible to work occasional statutory holidays.
• Flexible to work overtime as required.

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive total rewards program including bonuses and flexible benefits, competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Flexible work/life balance options.