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Customer Support Advisor
2 months ago
Brandt is seeking a highly skilled Customer Support Advisor - Material Handling to join our team at our Brossard Construction & Forestry location. As a key member of our sales team, you will be responsible for promoting and selling material handling parts and services to our existing and new customers. This is an exciting opportunity to work with a leading company in the industry and to develop your skills in sales, customer service, and material handling.
Key Responsibilities- Prospect and cold call new accounts to discuss new promotions and other incentives.
- Develop and maintain good working relationships with customers, resolving problems and growing customer loyalty.
- Visit customers in the Area of Responsibility (AOR) a minimum of once per month.
- Develop prospective customers with a goal of 2 per month.
- Increase parts and service sales and provide Material Handling sales leads to the Material Handling sales team.
- Implement a yearly territory plan including a customer target list.
- Maintain and utilize the database records related to each customer, including sales meetings, opportunities, quotes, notes, and any other documentation as required.
- Work cooperatively with management to meet and maximize budget goals and expand the customer base by presenting and implementing new marketing strategies.
- Maintain control of inventory in the company vehicle, ensuring the price list is always available.
- Follow up all customer complaints and communicate effectively with the Branch Manager, Parts Manager, and Sales Manager.
- Participate in all training, using Part Master Booklets to increase knowledge.
- Maintain cleanliness and scheduled maintenance of the company vehicle.
- Assist the parts counter personnel with quotes, orders, deliveries, returns, and inventory control when needed.
- Supply competitive product and pricing information to the Parts Manager.
- Other duties as assigned.
- Journeyman ticket as a heavy-duty mechanic and/or parts person will be an asset.
- Previous sales experience in the material handling industry.
- Ability to travel within the territory and work flexible hours.
- Valid driver's license and clean driver's abstract are required.
- Positive and professional attitude to both internal and external challenges.
- Understanding of specialized material handling equipment and industry.
- Strong time management and people skills, with a high desire to serve customers and nurture relationships.
- Ability to work unsupervised, make decisions, complete tasks under pressure, and cooperate with team members who may have different focus and priorities.
- Proficient skills with basic computer programs (Microsoft Word, Excel).
