Café Operations Manager
3 weeks ago
About the Role:
We are seeking a skilled Café Operations Manager to join our team at Katch Seafood & Pizza Bank. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our café, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities:
- Conduct regular performance reviews to assess employee performance and provide constructive feedback.
- Address customer complaints and concerns in a professional and timely manner.
- Manage events and functions, including catering and logistics.
- Negotiate with clients to secure the use of our facilities.
Requirements:
- Secondary (high) school graduation certificate.
- 1 year to less than 2 years of experience in a similar role.
Work Environment:
- Fast-paced environment with a focus on customer satisfaction.
- Ability to work under pressure and maintain attention to detail.
- Standing for extended periods may be required.
Personal Qualities:
- Client focus and excellent communication skills.
- Flexibility and ability to work as part of a team.
Benefits:
- Free parking available on site.
- Parking available on site.
- Permanent work term with 35 to 40 hours per week.
- Work language: English.
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