Protection Plans Manager

4 weeks ago

Toronto, Ontario, Canada Toyota North America Full time

About Toyota Financial Services

Toyota Financial Services (TFS) is a leading provider of retail lending, leasing, and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. Our headquarters are located in Markham, Ontario, and we are a member of the Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan.

What Sets Us Apart?

At Toyota Financial Services, we are committed to creating best-in-class customer experiences in an innovative, collaborative, and team-focused environment. We are an important part of the Toyota family, an award-winning global company recognized worldwide for our technological leadership and superior standards of quality, continuous improvement, and environmental responsibility.

Job Opportunity

We are seeking a highly skilled and experienced Manager, Protection Plans to join our team. This role will be responsible for developing and implementing innovative finance and insurance solutions that meet the needs of our customers and drive business growth.

Key Responsibilities:

  • Develop and implement strategies for launching and enhancing branded finance and protection insurance products and services.
  • Collaborate with stakeholders across the business and vendors to deliver customer-centric solutions.
  • Lead F&I project management initiatives and develop business cases for senior management.
  • Recommend ways to improve business opportunities and profitability with a customer-centric focus on growth and retention.
  • Negotiate and manage external vendors to agreed contract obligations.
  • Work with dealer services and operations departments to develop and administer business processes.
  • Develop strong dealer and distributor relationships and gather market intelligence.
  • Stay up-to-date with industry trends, compliance, and regulatory requirements.
  • Develop sales training and marketing materials to support the field team.
  • Analyze data and develop reporting for multiple stakeholders.

Requirements:

  • Bachelor's degree in business or related discipline.
  • 5+ years of insurance/debt waiver experience and automotive finance experience preferred.
  • Strong project and vendor/client management experience.
  • Outside-of-the-box thinking and ability to work collaboratively with a team-oriented approach.
  • Strong understanding of auto protection programs, insurance, and finance business processes and operations.
  • Strong knowledge and experience using MS Excel and business intelligence tools.
  • Strong written and verbal communication skills, presentation, interpersonal, and business partnering skills.
  • Proven analytical problem-solving skills, critical thinking, and decision-making skills.

What We Offer:

  • A work environment built on teamwork, flexibility, and respect.
  • Competitive salary including bonus.
  • Health and dental benefits effective immediately.
  • Company pension plan with matched contribution.
  • Associate vehicle discount program.
  • Professional growth and development programs to help advance your career.
  • Hybrid work environment.

Equal Opportunity Employer:

Toyota Financial Services is an equal opportunity employer that celebrates the diversity of the communities where we live and do business. We are committed to creating an inclusive and respectful work environment that values and supports the unique experiences and perspectives of all employees.

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