Shop Operations Manager

1 month ago

Montreal, Quebec, Canada Accor Hotels Full time
Accor Hotels Shop Supervisor Job Description

We are a global hospitality leader, welcoming individuals who share our values and passion for delivering exceptional experiences. As a Shop Supervisor at Accor Hotels, you will play a vital role in ensuring the success of our retail operations.

Key Responsibilities:
  • Sales and Stock Management: Ensure all shops' sales operations are carried out efficiently and effectively.
  • Inventory Control: Maintain accurate inventory levels and adhere to our inventory control system.
  • Presentation and Display: Monitor and review the effectiveness of shop presentations to ensure a high-quality customer experience.
  • Guest Feedback and Suggestions: Analyze guest feedback and suggestions to prevent reoccurrence and make recommendations for improvement.
  • Staff Development and Training: Orient new staff, develop and implement training programs to upgrade staff skills, and train staff in sales techniques, product knowledge, and customer service.
  • Staff Motivation and Performance: Supervise and motivate staff to maximize sales and promote personal growth.

Requirements: Thorough understanding of store procedures and policies, excellent communication and leadership skills, and the ability to work in a fast-paced environment.

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