Patient Safety and Quality Improvement Lead

6 days ago

Abbotsford, British Columbia, Canada Fraser Health Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Lead, Quality Improvement and Patient Safety. This is a key role that will provide leadership and expertise in the application of quality improvement principles, practices, and tools to support clinical program priorities and strategic goals.

Key Responsibilities
  • Collaborate with healthcare leaders and physicians to provide leadership and quality improvement expertise to teams in the planning, implementation, and evaluation of improvement initiatives designed to improve quality of care, service utilization, safety, and risk reduction.
  • Identify learning needs of teams related to quality improvement methodology, tools, and system processes, and develop, implement, and evaluate education resources to meet those needs.
  • Provide consultation, guidance, and support to teams in the use of tools and mechanisms to plan, test, measure, monitor, and evaluate initiatives designed to improve patient care outcomes.
  • Provide facilitation and coaching to enable teams in the development, monitoring, and analysis of key performance indicators.
  • Provide expert support for analysis of multiple sources of data in order to promote a balanced approach for identifying and acting on improvement opportunities.
  • Provide leadership in the development and implementation of client safety and risk indicators, alert systems, and other risk prevention strategies.
  • Evaluate the effectiveness of processes as they relate to patient safety, complaints management, and patient safety event reporting, and make recommendations based on evaluation of impact to patient outcomes and organizational risk.
  • Plan with leaders the patient safety reviews in accordance with the patient safety event management policy and protocol.
  • Contribute to the development and review of policies and guidelines related to patient safety and quality of care.
  • Use applicable legislation and directives both provincially and nationally.
  • Provide expert advice to leaders, as needed.
  • Perform a leadership role in the integration of accreditation standards, processes, and related improvement priorities with program leads.
  • Provide expertise and facilitation related to clinical improvement tools such as quality improvement models, care paths, and structured improvement collaboratives.
  • Provide expertise on the review process, including development of recommendations, follow-up actions, and reporting on status of action plans to quality committees, as a member of committees responsible for patient safety reviews.
  • Liaise with external supports and resources to provide specialized knowledge, share information, and collect data.
Qualifications
  • A level of education, training, and experience equivalent to a Master's Degree in a healthcare-related field.
  • Five years' recent, related experience in healthcare services leadership in progressively more responsible and varied roles, including a minimum of two years' experience in the following areas of patient safety and quality improvement:
    • patient safety education, reporting, and follow-up;
    • quality improvement knowledge and experience with development, implementation, evaluation, and sustainment of quality improvement initiatives;
    • knowledge and experience with accreditation processes;
    • knowledge of and experience with application of change management principles to support local and regional change.
  • Educational preparation in quality improvement, certificate in quality improvement, or equivalent training in the use of quality improvement methods and tools.
  • Competencies:
    • Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous and creates the conditions for people to succeed.
  • Professional/Technical Capabilities:
    • Demonstrated knowledge of quality improvement principles, methods, and tools.
    • Demonstrated presentation, facilitation, and teaching skills.
    • Ability to operate related equipment.
    • Proficiency in the use of computer software such as Excel, Visio, PowerPoint.

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