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Patient Care Quality Officer

2 months ago


Abbotsford, British Columbia, Canada Fraser Health Authority Full time
About the Role

We are seeking a highly skilled Patient Care Quality Officer to join our team at Fraser Health Authority. As a key member of our organization, you will play a vital role in ensuring the highest standards of patient care and quality service delivery.

Key Responsibilities
  • Client Feedback Management: Provide expert support to our leadership team in managing client feedback activities, collaborating with stakeholders to resolve issues, and ensuring timely and effective triaging of complaints.
  • Quality Improvement: Participate in the development and implementation of quality improvement initiatives, analyzing data to identify areas for improvement and developing strategies to enhance patient care.
  • Policy Development: Contribute to the development of policies and procedures related to client feedback and quality improvement, ensuring alignment with organizational goals and objectives.
  • Education and Training: Develop and deliver educational programs and presentations to healthcare professionals, promoting best practices in client relations and quality improvement.
  • Collaboration and Communication: Work effectively with internal stakeholders, including executive directors, medical directors, and managers, to ensure seamless communication and collaboration.
Requirements
  • Education: Bachelor's degree in a healthcare profession.
  • Experience: Three years' recent related client relations experience or an equivalent combination of education, training, and experience.
  • Competencies: Demonstrated knowledge of pertinent laws and legislation, client relations and quality improvement processes, analytical and problem-solving skills, and ability to lead and facilitate inter-disciplinary groups.
About Fraser Health Authority

Fraser Health Authority is a leading healthcare provider in Metro Vancouver and the Fraser Valley, serving over two million people. We are committed to delivering high-quality patient care and improving health outcomes through innovation and collaboration.