Strategic Initiatives Business Analyst

Job Description

The Senior Business Analyst, Strategic Initiatives plays a pivotal role in the Director, Global Operations Strategy, supporting all aspects of Global Operations in crafting, planning, and executing strategic initiatives. This role also supports the crafting and managing of the Operations story across all Manulife businesses and teams. As a key member, you will be instrumental in navigating multiple priorities to enable strategy decisions, including analysis, leadership reporting, and presentations, KPI planning and forecasting, as well as the execution of strategic projects. You will build strong internal partner relationships globally to continue to promote strong performance across existing and new strategic goals.

The Global Operations Strategy team is responsible for integrated strategic planning and management across all operations teams to achieve our global ambitions. The team works closely with various leaders in other teams across the organization, including other business strategy teams, Finance, Marketing, Contact Centres, HR, and Procurement, to deliver the best possible customer experience across all of our strategic pillars (Digitization and Automation, Customer Obsession, Managing with Rigour, and Global Footprint).

Key Responsibilities

• Conduct in-depth analysis of operational data, industry trends, and market dynamics to support strategic initiatives within the global operations function.
• Collaborate with cross-functional teams to gather and analyze data, identify trends, and provide insights to support decision-making processes.
• Utilize advanced analytical tools and techniques to drive actionable insights and recommendations for strategic initiatives.
• Develop and maintain detailed reports and dashboards to track key performance indicators and provide visibility into operational performance.
• Support the development and implementation of strategic plans and initiatives by providing analytical support and insights.
• Work closely with senior leadership to understand business objectives and provide data-driven recommendations to drive operational excellence.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity, and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor's degree in Business Administration, Finance, Economics, or a related field. Master's degree preferred.
• Proven experience in business analysis, strategic planning, and operational performance analysis.
• Strong analytical skills with the ability to work with large volumes of data and drive meaningful analysis.
• Proficiency in data visualization tools and advanced analytics platforms.
• Excellent communication and presentation skills, with the ability to convey complex data insights to diverse audiences.
• Experience working in a global operations environment or supporting cross-functional strategic initiatives is preferred.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/JohnHancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.