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Complex Claims Examiner
2 months ago
Job Summary
The Travelers Companies, Inc. is seeking a highly skilled and experienced Senior Claims Resolution Specialist to join our team. As a key member of our claims organization, you will be responsible for investigating, evaluating, reserving, negotiating, and resolving complex and serious claims.
Key Responsibilities
- Investigate and evaluate complex claims to determine liability and potential losses
- Develop and implement effective claims handling strategies to achieve optimal outcomes
- Provide exceptional customer service to policyholders and stakeholders
- Manage claim files and documentation to ensure accuracy and compliance
- Collaborate with internal teams, including underwriting, risk management, and legal, to resolve claims
- Mentor and coach less experienced claims professionals to develop their skills and knowledge
- Stay up-to-date with industry trends, laws, and regulations to ensure compliance and best practices
Requirements
- Bachelor's degree in a related field, such as business, finance, or a related field
- 10+ years of experience in claims handling, with a focus on complex and serious claims
- Excellent negotiation, communication, and customer service skills
- Detailed knowledge of insurance policies, laws, and regulations
- Strong analytical and problem-solving skills
Benefits
- Competitive salary and bonus structure
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development
- Collaborative and dynamic work environment