Regional Service Supervisor, Western Canada

3 weeks ago


Surrey, British Columbia, Canada Samuel, Son & Co. Full time

About the Role:

We are seeking a highly skilled Regional Service Supervisor to lead our Western Canada team. As a key member of our organization, you will be responsible for providing leadership in Safety Goals and procedures, leading Technical Operations, and managing Service training efforts.

Key Responsibilities:

  • Provide leadership in Safety Goals and procedures throughout our organization.
  • Lead Technical Operations within the Surrey and Winnipeg facilities, including head and equipment repair operations.
  • Lead Western Field Service team, providing scheduling and coordination support.
  • Manage Service training efforts for North American Service teams.
  • Develop procedures for securing customer feedback (VOC) for Field Service, Tool, and Head repair operations, reporting monthly feedback to management.
  • Facilitate internal and external testing projects associated with tools and equipment, including working directly with Sales, Marketing, and the customers.
  • Provide leadership in Continuous Improvement goals including Lean initiatives, Six Sigma, and Best Practices projects.
  • Support Surrey and Winnipeg Service team staffing, providing developmental feedback to help them grow, communicate these opportunities with Management.
  • Apply sound decision-making skills and find solutions for practical day to day problems.
  • Work with NA Service Manger to resolve any personnel issues.
  • Work with NA Service Manger to resolve any internal or external customer complaints.
  • Communicate business activities through our organization in written and verbal form.
  • Provide Business knowledge and expertise to existing and prospective customers and our organization as needed.
  • Other related duties and responsibilities as required or assigned


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